Refund and Returns Policy for Binralitech
Effective Date: December 5, 2024
At Binralitech, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a comprehensive refund and returns policy to ensure that your concerns are addressed.
1. Returns
We accept returns on most products purchased directly from our website within 30 days of the purchase date. To initiate a return, please follow the steps below:
- Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition.
- Return Process: Contact us at [email protected] with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to return the item.
- Return Shipping: The customer is responsible for return shipping costs unless the item is defective or we made an error in your order.
2. Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds are issued to the original payment method used for the purchase. Please note the following:
- Processing Time: Refunds may take 7-10 business days to appear on your account, depending on your payment method.
- Partial Refunds: If the returned item shows signs of use, damage, or missing parts, we reserve the right to issue a partial refund.
- Non-Refundable Items: Certain products such as gift cards, downloadable software, and perishable items are non-refundable.
3. Defective or Damaged Items
If you receive an item that is defective or damaged, we apologize for the inconvenience. Please contact us immediately at [email protected] with your order details and photos of the damaged item. We will arrange for a replacement or issue a full refund.
4. Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order. We do not offer direct exchanges. If the new item is available, we will ship it to you once the returned item is received.
5. Exceptions to the Return Policy
We reserve the right to refuse returns or issue partial refunds for the following items:
- Products that have been used or damaged by the customer.
- Custom or personalized items.
- Products not returned in their original condition or packaging.
6. Shipping Costs
Original shipping charges are non-refundable, unless the return is due to our error or a defective product. If you received free shipping on your order, the cost of shipping will be deducted from your refund.
7. How to Contact Us
If you have any questions regarding our Refund and Returns Policy or need assistance with your return, please contact us:
Binralitech
Business Name: Binralitech
Street Address: 500 Industrial Parkway, Charleston, South Carolina
Phone Number: (843) 555-6789
Email: [email protected]
We are here to help and ensure you are satisfied with your purchase!